About Us
The Legacy Connection has a long history of client
service, dating back to 1955 when the company was founded in
In an interview in the Tuscaloosa News in 1980, Ms. Upchurch said, “’We answer the telephone for the customers when they are not in their offices. We have schedules so we know when offices are opened in the mornings, when they close for lunch, and when they close at the end of the day. We offer 24-hour services and there is no time that there isn’t a way to get in touch with the party you need.’”
Some things never change.
Although the name of Ms. Upchurch’s company has changed over the years, as has the technology, the family of Ms. Upchuch continues to run the growing business and remains true to the mission: connect clients and their customers with TLC…one call at a time.
Under the management of Robin Bailey (wife of Ms. Upchurch’s nephew, Tom), The Legacy Connection continues to grow and to win awards for its service from international and national trade associations which judge tele-services firms against rigorous service standards.
In 2008, Ms. Bailey changed the name of the company from DCAS to “The Legacy Connection.” Not only does the new name, The Legacy Connection, specifically reference the “legacy” of three very dedicated women who collectively had more than 80 years of service at the company, as we referenced in our client announcement, but the acronym captures the company’s client-service philosophy in three simple letters: TLC.
TLC Helps
You Care For Clients
In today’s fast-paced, impersonal and high-tech world, prospects and customers need to be greeted promptly, professionally, and made to feel appreciated and important, or they will simply choose another company.
Personalized service is not only a point of differentiation for a company or professional firm, but it is essential for long-term success. You need to have a caring person available when and where customers need you—plain and simple. Understanding that unlimited access to any company owner or manager is virtually impossible, that’s where The Legacy Connection becomes an integrated extension of your operations.
Back Row: Alma Carr, Remurphy Nichols, Deborah Anders
Front Row: Amber St. John, Robin Bailey, John Whitehead
At The Legacy Connection, our goal is to provide you and your callers with peace of mind by integrating our state-of-the-art technology with qualified customer service representatives.
Our team of customer service representatives (CSRs) handles every call with TLC, following the instructions you specify for handling each and every call. We offer a variety of services and options for connecting callers or delivering messages to you.
Please review our SERVICES for a brief overview, and then contact Robin Bailey who will tailor a service package just for you.
"TLC has nearly eliminated the number of
middle-of-the-night emergency calls I receive for resident emergencies.
With thousands of residents in our various properties in several states,
we give specific
instructions to TLC regarding
the appropriate contacts for emergency calls and the operators just make
it happen--knowing who to call and when. Every morning, we
receive an email that lists calls from the night before and the status
of each. It tells us what was dispatched for emergency work and then
we can triage the
other calls for prompt replies
and service to keep our residents happy. TLC has certainly made
running a property management company much easier and more
efficient. ...as we grow, we just keep adding properties to their list. They
are great."
—
Chuck Snead,
Regional Property Manager,
Sealy Management Co., Inc.
